Established architecture foundations for one of Australia's largest not-for-profits across 100+ sites. Introduced governance, developed integration strategy, and led a team of solution architects - leveraging AI to scale delivery.
Context
Anglicare Sydney provides aged care, community services, housing, disability support, and retirement living across 100+ sites in NSW. The organisation was undergoing digital transformation - implementing ServiceNow, Salesforce, and Workday - and needed to establish architecture governance and a solution architecture function to support this growth.
📊 Key Outcomes
Governance Established
- • 30+ initiatives governed in 6 months
- • Risk-based governance model (light, medium, heavy)
- • Weekly cadence via Jira Kanban
Team & Capability
- • 539-capability Business Capability Model
- • Re-established solution architecture function
- • Standardized ways of working
Governance & Decision-Making
Lightweight "Shift-Left" Governance
Introduced a lightweight governance approach designed for a not-for-profit context, driving adoption across 30+ initiatives in six months.
- →Used architecture risk to select priority and determine level of governance oversight (light, medium, or heavy)
- →Weekly cadence managed via Jira Kanban instead of heavyweight SharePoint approach
- →Centralised Architecture Decision Records (ADR) registry and Architecture Risk Registry, replacing abstract principles with practical decisions
Architecture Design Councils & Working Groups
Established Architecture Design Councils and Working Groups with technical SMEs for major transformation programmes requiring heavier governance processes. Provided continual architecture governance oversight and support of the cybersecurity programme.
AI-Accelerated Delivery
Used AI tools across a range of enterprise architecture functions - governance documentation, capability modelling, visual storytelling, application discovery - to exponentially increase the capacity of individuals and the team.
This approach was key to delivering the volume and breadth of work within a six-month period, demonstrating how AI can scale the value of a small architecture team.
Strategy & Blueprints
Integration Strategy & Blueprint
Developed comprehensive Integration Strategy and Blueprint covering:
- →Current state assessment
- →Future state architecture on Azure Integration Services
- →Gap analysis and multi-year roadmap
- →Comprehensive integration patterns guide
Village-in-a-Box Strategy
Created Village-in-a-Box Strategy and Blueprint, mapping architecture and solution building blocks to facility models across aged care and community services sites.
Salesforce Platform Architecture
Helped develop initial Salesforce platform architecture across transformation project phases.
Enterprise Architecture Tooling
Researched and recommended replacement enterprise architecture tooling based on ServiceNow CSDM v5, securing approval and procurement.
Architecture Artefacts & Communication
Business Capability Model
Built comprehensive business capability model with 539 capabilities mapped across the organisation
Side-by-Side Journeys
Created simplified, business-accessible view of applications and capabilities across business units
AI-Powered Documentation
Developed Copilot Studio agent for AI-powered generation of application details for architecture documentation
Visual Narrative
Created 30+ page comic-style visual narrative ("Enriching Lives Through Connection") using AI-generated illustrations to make integration strategy accessible to non-technical stakeholders
Jira & Confluence
Established as core ways of working, minimising reliance on PowerPoint and prioritising quality content over form
Visual Branding
Established common visual branding for architecture Confluence site, making content more accessible and easier to navigate
Team Leadership & Capability Uplift
- →Led team of solution architects and re-established solution architecture function with standardised ways of working across 100+ sites
- →Improved architecture templates and work products for consistency and quality across the team
- →Introduced collaborative tools such as Miro and established solution architecture peer reviews to foster teamwork and shared ownership of quality
- →Participated in hiring of new architecture and technology staff
- →Set direction for EA and SA team to support key operational priorities and issues
Technologies & Platforms
| Category | Technologies |
|---|---|
| Integration & Cloud | Azure Integration Services (Logic Apps, Service Bus, API Management, Event Grid) |
| Enterprise Platforms | ServiceNow (IT Service Management), Salesforce (CRM platform), Workday (HR & Finance) |
| Architecture Tools | Jira (governance workflows), Confluence (documentation and ADRs), Miro (collaboration), Orbus (EA tooling), ServiceNow Enterprise Architecture (CSDM v5), Copilot Studio (AI-powered documentation) |
| AI & Automation | Microsoft Copilot Studio (architecture documentation automation), Generative AI (visual narratives and illustrations) |
Skills Applied
Client Testimonials
Niall Betteridge
General Manager Strategy, Architecture & Data
Anglicare Sydney
“Vinod joined Anglicare Sydney as Senior Enterprise Architect during a critical period of digital transformation, and I was consistently impressed by what he delivered in a short period of time. He led architecture governance across significant transformation projects involving Salesforce, ServiceNow, and Cyber Security initiatives, establishing and...
Jireh Mak
Business Architecture | Enterprise Architecture | Emergent and Standard Architecture
Anglicare Sydney
“I've had the privilege to sit within Vinod's leadership in building a solid architecture practice and transformation for an organisation at an important juncture of expansion. He is tirelessly diligent, unafraid to adapt to circumstances. Vinod is an AI visionary who is able to deliver solid on-the-fly and deep analysis at all levels: business,...